Feedback Form

You’re our customer, and that means if you’re not happy, we’re not happy.  Likewise, we want to know if you think we’re doing something well too, or if one of our staff has done a great job for you, so we can reward them!

We’re going to publish all of our feedback, here on our website and in our literature, whether it is positive or negative. So keep an eye out, and see what people think of us!

The below 5 questions are scaled 1 to 5 (1 being poor and 5 being excellent).

How satisfied are you with service you receive from the cps group?

1

3

 

4

 

5

How satisfied are you with your dealings with our staff?

2

 

3

 

4

 

5

How did we measure to your expectations?

1

2

 

3

 

4

 

5

How easy did you find our website to use?

1

 
2

 

3

 

4

 

5

How has the cps group compared to any other provider you have used in the past?

2

 
3

 

4

 

5

If you have rated 3 or less, please give you reasons for this, and suggestions on how we could get it better.

Which member of our team has been assisting you?

Do you have any comments or feedback that would help to improve the services provided to you by the cps group?  This could be our service, our website, our team; anything that you feel would make your life with the cps group easier.  If there’s nothing you feel we could improve on, why not tell us what you think we do best?

Are any of the following services, ones that you feel you would benefit from and are not currently receiving from the cps group?

Pension Advice

Life Insurance and Income Protection Plans
Mortgage Advice


Personal Financial Planning 

Private Health Insurance

We speak with all of our customers on a regular basis, just to see how you are getting on, and if you need any more support from us.  Some of our customers, from time to time, are happy to take part in a telephone feedback survey, usually once a quarter, just for 10 minutes.  We’ll summarise our phone call in an email to you.  Would you like to participate in our telephone feedback survey?

Yes

No

Your Details  

Name and Email